Refund & Return Policy

Return Window

We accept returns within 15 days of the delivery date.

Eligible Returns

Returned items must:

• Be unused and in their original condition.
• Include all original packaging, accessories, and manuals where applicable.
• Not show signs of misuse or damage caused after delivery.

Non-Returnable Items

The following items are generally not eligible for return unless they arrive damaged or defective:

• Custom-made or personalized furniture.
• Clearance or final-sale items, if designated as such at the time of purchase.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as reasonably possible after delivery with:

• Your order number.
• A description of the issue.
• Clear photographs of the item and packaging, if applicable.

We will review your request and work with you on an appropriate resolution.

Return Process

To request a return, please contact Karon Furniture using the details below:

Please include the following information in your request:

• Order number.
• Customer name.
• Reason for the return.

Refunds

Once your returned item is received and inspected, eligible refunds will be issued to the original payment method.

Processing times may vary depending on your financial institution.

Exchanges

If you receive a defective or damaged item, we may offer an exchange where appropriate and subject to product availability.